Facebook chatbots are becoming an increasingly important aspect of how customer service is managed. Global research firm Gartner predicts that chatbots will power 85% of customer service interactions by 2020, while 80% of businesses say they currently use or are planning to use chatbots. So, […]
The numbers don’t lie: Small businesses employ 47.5 percent of the private workforce in the U.S. But many of the smallest businesses and startups don’t have the means to afford full-time employees. As a result, small business owners often do everything themselves until they have […]
The world of business is full of stories of triumph and disaster, and everyday decisions can determine whether a start-up hits the big time or a corporate behemoth completely collapses. While some of the biggest companies out there might seem all-conquering now, they, too, had […]
If you’re a small business owner, you know how important online reviews can be when it comes to growing your business and attracting new customers. So the last thing you need is someone spreading damaging lies about your business on the web by leaving you […]
Personality tests are everywhere. They run the gamut from the funny — “What Kind of Pizza Are You?” — to the serious — the Meyers-Briggs Type Indicator. Many businesses today are finding that administering the more serious of these tests can help to build solid […]
Repeat customers are a large profit driver for most small businesses. That’s why it’s crucial to keep in touch with customers, whether they’ve been to your business once or a dozen times. Even a small uptick in repeat business can mean big boosts for your […]
Have you ever considered the environmental impact your business has on the world around you? In the last decade, there’s been a big spotlight on how we consume energy and how to manage environmental challenges. As a small business owner, you may think integrating eco-friendly […]
Social media has opened up the lives of the creative minds of our time, revealing personal insights into how they spend their days and where their inspiration comes from. But what about the great minds of decades past? Ever wondered how Darwin started his morning, […]
So your business is doing great: strong sales, a solid customer base, maybe even some additional locations. There are many questions to consider when you’re thinking about further expansion — check out our recent post on scaling a successful business for a few tips — but if […]
As a small business owner, obtaining your first business loan is a big step. Getting approved for a loan can be challenging if the lender isn’t confident in your ability to pay it back, and there are a few common mistakes many business owners make […]