{"id":2279,"date":"2019-05-13T10:00:18","date_gmt":"2019-05-13T15:00:18","guid":{"rendered":"https:\/\/www.headwaycapital.com\/blog\/?p=2279"},"modified":"2020-10-05T16:04:11","modified_gmt":"2020-10-05T21:04:11","slug":"things-managers-should-never-say","status":"publish","type":"post","link":"https:\/\/www.headwaycapital.com\/blog\/things-managers-should-never-say\/","title":{"rendered":"11 Things Managers Should Never Say (And What to Say Instead)"},"content":{"rendered":"

How would you describe your management style? So much emphasis is put on what divides \u2018good managers\u2019 from \u2018great leaders\u2019 that we often fail to notice how one-sided both of these terms can sound in the workplace. Instead, managers are discovering that \u2018coaching-style\u2019 leadership brings out the strengths in a team by focusing on constructive feedback and asking questions instead of giving orders.<\/p>\n

Research has shown that businesses who use coaching techniques towards their employees have been able to boost worker engagement and productivity<\/a><\/u> by around 12%. And 4 out of 5 of those on the receiving end of this approach report that they are working, communicating, and feeling better<\/a><\/u> \u2013 with noticeable boosts to their productivity and business management strategies. It\u2019s no wonder coaching is fast becoming the \u2018next big thing\u2019 in management methods, with 65% of organizations planning to expand their coaching strategies over the next half-decade.<\/p>\n

But there\u2019s no need to mystify coaching-style leadership by labeling it as a complex new technique. While some companies are bringing in external coaches to boost performance, making the coaching style work for your business requires first and foremost a change of mindset and the development of a more open workplace culture.<\/p>\n

In fact, just switching from making statements to asking questions can already set you along the path of excellence in coaching. Questions inspire trust and spark dialogue. They turn accusations, complaints, and even empty compliments<\/a><\/u> into opportunities to develop.<\/p>\n

For example, if you\u2019re happy with something an employee has done, telling them \u201cnice job\u201d may give them an instant hit of pride \u2013 but it stops there. Instead, try asking \u201chow did you find that task?\u201d Your pleasure in their performance will still come across, but this way you get to analyze, together, just what made it a success. It shows that you\u2019re engaged in what they do, and not just their results. In short, it demonstrates empathy.<\/p>\n

In tougher moments, asking analytical questions can prevent things getting personal. When somebody makes a mistake, instead of asking \u201cwhy did you do that?\u201d try \u201chow can we improve on this next time it comes up?\u201d<\/p>\n

The world of work has changed, and employees both expect and respond to opportunities and respect in the workplace. We\u2019ve put together a starter kit of 11 things you should never say, what to say instead, and how to apologize if you get it wrong.<\/p>\n

After trying these for a few days, the coaching style of management should become second nature \u2013 and your team will begin to really perform like big leaguers.<\/p>\n

\"things<\/p>\n

Sources<\/strong><\/p>\n

    \n
  1. Seattle University School for New and Continuing Studies. (2014). Leadership coaching for organizational success.<\/a><\/u> seattletimes.com<\/strong><\/li>\n<\/ol>\n

    2.Filipkowski, J. PhD, Ruth, M, Heverin, A. (2017). Building a Coaching Culture with Millennial Leaders.<\/a><\/u> sarabarrie.com<\/strong><\/p>\n

      \n
    1. Hall, A. (2012).9 Things A Boss Should Never Say To An Employee.<\/u> forbes.com<\/strong><\/li>\n
    2. Insperity Staff. (2019). 10 things great leaders never say to their employees.<\/a><\/u> insperity.com<\/strong><\/li>\n
    3. Augustine, A. (2019). 5 Things Supervisors Should Never Say (Out Loud).<\/a><\/u> themuse.com<\/strong><\/li>\n
    4. Thompson, P. DR. (2019). 4 Seemingly Harmless Phrases Leaders Should Never Say<\/a><\/u>. themuse.com<\/strong><\/li>\n
    5. Strategy&. (2018). Where organizational culture is headed.<\/a><\/u> strategyand.pwc.com<\/strong><\/li>\n
    6. Murphy, M. (2016). Fewer Than Half Of Employees Know If They’re Doing A Good Job.<\/a><\/u> forbes.com<\/strong><\/li>\n
    7. Miller, L. (2018). \u00a05 Things You Should Never Say to Your Best Employees.<\/a><\/u> entrepreneur.com<\/strong><\/li>\n
    8. Hyacinth. B. (2017). Things a Boss Should Never Say to an Employee<\/a><\/u>. linkedin.com<\/strong><\/li>\n
    9. Boogarrd, K. (2019). How To Gracefully Backpedal When You\u2019ve Said The Wrong Thing.<\/a><\/u> Fastcompany.com<\/strong><\/li>\n<\/ol>\n

       <\/p>\n","protected":false},"excerpt":{"rendered":"

      How would you describe your management style? So much emphasis is put on what divides \u2018good managers\u2019 from \u2018great leaders\u2019 …<\/p>\n","protected":false},"author":7,"featured_media":2281,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[614],"tags":[352,96,319],"class_list":["post-2279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographics","tag-communication","tag-infographic","tag-management-tips"],"yoast_head":"\n11 Things Managers Should Never Say (And What to Say Instead) - Headway Capital Blog<\/title>\n<meta name=\"description\" content=\"Employees both expect and respond to opportunities and respect in the workplace. 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